What if I miss my appointment or have to cancel?

Elle Marie Hair Studio requires 24 hours’ notice on all cancellations.

We understand that appointments can occasionally slip your mind and therefore offer several reminders prior to your appointment. These include email reminders 5, 3, and 2 days prior, a text reminder 1 day prior, and a phone call 2 days prior for a color appointment.

Should you fail to show up for your appointment within 10 minutes of the scheduled start time, a No Show Fee of 50% of the services scheduled will be charged to the credit card associated with your account upon the first occurrence. If you do not have a credit card on file, a Booking Hold will be placed on your account until the balance is paid in full. Upon the second occurrence, the fee increases to 75%, and 100% after the third occurrence.

While Elle Marie appreciates all of our guests as a whole, our commission-based stylists rely on each and every guest to accommodate their own personal finances. If you are unable to attend an appointment, we would greatly appreciate your help in providing us as much notice as possible to allow our stylists to offer that time slot to other guests.